FAQs

When will I get my order?
This is a limited time PRE-ORDER sale, and all orders are expected to ship 4 weeks after the conclusion of the sale. When this limited sale ends, we will produce exactly the number of items sold and deliver orders once production is complete. This prevents wasteful excess inventory and it means that each product is exclusive and extremely limited.

Once production is completed, orders ship. We expect all shipments to arrive 2-6 days after shipping, depending on geographical location. For international orders, customs clearance may delay delivery further. You will receive an email when your order ships, and it will include tracking info and expected delivery date.

My tracking information is incorrect
Once your order has left our facility, we no longer have any contact or control over it and you will need to contact the courier directly to obtain additional information. If an order has been marked as delivered, we have no control over it's whereabouts and you will need to contact the courier directly with any questions or concerns you may have.

What's your return policy?
All sales are final. If you receive damaged goods or the wrong size/order, please email  info@shopvinscully.com with the order number and name so we can resolve your situation quickly and smoothly. We reserve the right to cancel and refund any order that is deemed fraudulent by Shopify’s payment system. NOTE: There is a five-day grace period upon receipt of item to contact us about damaged or wrong items.

Can I cancel my order?
As long as your order has not yet shipped, you are welcome to cancel it. Just send an email to  info@shopvinscully.com with your order number and the email address you used to place your order and let us know that you would like to cancel your order and receive a refund.

What payment methods do you accept?
We accept most major credit cards (including Visa, MasterCard, American Express, Discover, JCB, and Diner's Club) as well as PayPal, Apple Pay, and Google Pay.

Where do you ship from?
All orders will ship from our warehouse in Los Angeles.

Who should I contact if I have further questions?
Please contact us at  info@shopvinscully.com and we will get back to you as soon as possible.